Triumph & Disaster takes every effort to ensure the quality of our products and that your purchase arrives to you in perfect condition. Should you experience a problem with your order we will do our utmost to resolve any issue.
We stand behind all our claims and will always strive to be at the forefront of the ethos that combines science and nature for your benefit. We stand behind our products. We strive to provide the highest quality, professional modern apothecary and skin care products on the market.
However, we understand that sometimes things simply don’t work out.
We want you to be totally satisfied with your order. If within 7 days you are not happy with your purchase, you can return it to us for a full refund, less shipping costs. To return your goods, please contact us and we will advise the next steps. Please ensure that returns are well-packaged. We recommend using a tracked method of return delivery, as we are unable to accept responsibility for lost return parcels.
Once we receive your product back, we will process your refund to the original credit card used for payment, and send you a confirmation email. Please note that shipping and handling costs are non-refundable.
We are only able to accept returns for orders placed on www.triumphanddisaster.co.nz. For purchases made with one of our retail partners, please contact the place of purchase for advice on returning your product.